Privacy Policy

Privacy Policy

Introduction

Welcome to Neo Collection. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide when you use our website and services.

Information We Collect

We collect the following types of information to provide you with a better experience and to improve our services:

  • Personal Information: This includes your name, email address, phone number, billing and shipping address, and payment information. We collect this information when you make a purchase, create an account, or contact us.
  • Browsing Information: We collect information about your interaction with our website, including your IP address, browser type, pages visited, and time spent on our site. This helps us understand how users engage with our website and allows us to improve the user experience.
  • Cookies: Our website uses cookies to enhance your browsing experience, remember your preferences, and track the effectiveness of our marketing campaigns. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including sending you emails to confirm your order and shipping status.
  • Customer Support: To provide customer service, respond to your inquiries, and address any issues you may have with our products or services.
  • Personalization: To personalize your shopping experience by displaying products and offers that are relevant to your interests.
  • Marketing Communications: To send you promotional emails, newsletters, and other marketing materials. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in the emails.
  • Website Improvement: To analyze website usage and improve our site’s functionality, design, and content.

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect your sensitive information during transmission.
  • Data Storage: We store your personal information on secure servers with limited access, protected by firewalls and other security protocols.
  • Payment Security: We work with trusted payment processors who comply with industry standards for secure transactions.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in operating our website, conducting our business, or providing services to you, such as:

  • Service Providers: These include payment processors, shipping companies, and customer service providers. They are only given the information necessary to perform their services and are obligated to keep your information confidential.
  • Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government investigation.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners as part of the transaction.

Your Rights and Choices

You have the right to:

  • Access Your Information: You can request a copy of the personal information we hold about you.
  • Update Your Information: If your personal information is incorrect or outdated, you can update it through your account settings or by contacting us.
  • Delete Your Information: You can request the deletion of your personal information, subject to any legal obligations we may have to retain it.
  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in the email or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children’s Privacy

Neo Collection does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received such information, we will delete it from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date at the top of this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: neocollectionbd@gmail.com
Phone: 01723-355722
Showroom Address
121 , DIT EXTENSION ROAD FOKIRAPUL DHAKA-1000
Factory Address
Neo Collection, 37/2, Rahamatpur, Pardagair, Jatrabari, Dhaka-1236

Thank you for choosing Neo Collection. We value your trust and are committed to protecting your privacy